Sunday, November 8, 2009

I think I'll keep my day job

While on maternity leave and nursing, I have some free time to read, watch the cooking channel, or eBay. Sometimes I choose eBay.

While pregnant, I managed to eBay and purchase too many items. So at this point in my life, I tried my luck as a salesperson and attempted to sell some of my maternity stuff. I listed one of the maternity dresses that I bought in a lot. I didn't wear it because it wasn't my speed and used.

The dress sold for an obscene $70. Albeit new it costs close to $200, I described the dress as having minor signs of wear, and I was naturally excited that it raked in so much. My excitement was somewhat short lived. Here's a condensed story in form of emails...

Sally Hazel (SH): hi, I sent you an invoice earlier today with two different shipping quotes (2 different services). Please let me know if you didn't receive it for some reason. thanks, Sally
[Paypal indicated that buyer was from London. After I emailed her an invoice, I received a 'request for total due'. I sent the above email as an explanation of my invoice.]

Buyer (B): Hi, I am now confused. Did you send me shipping quote for the US or the UK?I am now in the US NOT in London. Let me know and I'll pay straight away. Many thanks, Violetta

SH: Hi, I sent you a bill for your London address. Please change your address on Paypal and I'll be able to send you another invoice. sorry for the inconvenience, Sally

B: [Requested total from the seller]

SH: hi, I cannot change the bill until you change your address. sorry for the inconvenience. thanks, Sally

B: Hi, I've changed the address but it won't let me change the country! so now it seems as though canal street is in the UK... Hmm... Does that work? Thanks and sorry for inconvenience..Violetta

SH: hi, please confirm your shipping address. paypal is giving me a hard time. thanks, Sally

B: [emailed her address]

B: Hi,I just received the dress and I am unfortunately not at all happy with the condition. What you described in the listing as 'minimal piling present under arms' is in reality heavy piling, especially over the right breast, in very plain view. I wouldn't have minded light piling under arms but I think the dress is not at all in the condition advertised. Please advise as I wouldn't have bid $70 for a dress in such poor condition. Many thanks, Violetta

SH: hi, Sorry you aren't' happy with the dress. I thought I described it accurately ( I even asked a second opinion before listing it). Please ship it back and I'll refund your $. Or you can drop it off in Midtown during business hours if that would be more convenient ( let me know and I'll give the the exact address).Thanks, Sally

SH: I just thought of something else. If the dress fits you- to save you the time of returning and me of relisting the dress- you can bring it to cleaners to remove whatever piling bothers you. I'll issue you partial refund. Let me know if that's something that'll work for you, thanks, Sally

B: Hi, I'm sorry but in the condition it is in I don't think the dress is worth half what I paid for it, even if drycleaner managed to work miracles.I can come drop it off tomorrow. Could you give me an address? Also, would you refund Paypal? Many thanks Violetta

SH: No problem, I'll refund your account as soon as I get the dress . but since I didn't hear from you yesterday and my friend who works on Lexington only works Mon through Fri, please ship it. Thanks, Sally

B: Ehhhr... It's Saturday tomorrow so you wouldn't be able to receive it by mail before Tuesday anyway?!? I find your inflexibility disheartening. Oh well.

SH: Shrug. I'm bending over backwards to accommodate you with a return of an item which is normally not returnable ...I wasn't able to reach my friend for exact address . I'll email you by Sunday with the address . Please return the dress by Mon between 9-5 business hours. Thanks, Sally

SH: My friend will be at work tomorrow from 8:00 till 5:00 with a break for lunch from 1:00 to 2:00. The exact address is ... You can call 212-...and ask for... - she will meet you in the lobby, if you do not want to come up. Thank you.

B: still awaiting your address for return. Please advise. I'd like to be done with this as soon as possible. Many thanks, Violetta

SH: I mailed you the address and Even her phone number yesterday. If I don't get the dress tomorrow I won't be able to take it back. Thank you, Sally

B: You have not emailed me anything yesterday. You said in your last correspondence with me that you would have sent me address on Sunday but you didn't.I DIDN"T, repeat DIDN'T, receive ANYTHING from you yesterday and I check my email several times a day.If this is a clever trick to avoid returning an inappropriately advertised item, then know that I will not hesitate in opening a Paypal/Ebay dispute and I will not hesitate in leaving you a negative feedback.Please advise as soon as possible as this is getting ridiculous.Violetta

B: I just saw this [the email with the address in the city] in my Ebay inbox. It was clearly sent today NOT yesterday.

SH: Please cancel this transaction [trying to recover the fee ebay charged for the sale that didn't happen].

B: Happy to cancel transaction after I receive the refund.Many thanks Violetta

B: Please advise Re: refund

B: I really think that as a gesture of goodwill you should have refundd the entire amount (USD 74.95).i'd like to remind you that had you been accurate in your description there would have been no need to return the item so it is really cheap on your part to not refund postage.

PS. I still await for the transaction to be cancelled and wonder why I felt any sympathy at all for pregnant cheep Violetta?


Sally Hazel said...

Violetta declined to cancel the transaction and left me a negative feedback. Darn it, I should've made her pay return shipping...

Moshe said...

Lesson for the future, ALWAYS post pictures.

Sally Hazel said...

It's a lesson I learned long time ago. Pictures were there. I think Violetta just wanted a new dress.

Sally Hazel said...

It's a lesson I learned long time ago. Pictures were there. I think Violetta just wanted a new dress.

Moshe said...

If there were pictures you should've just told her she saw what she was buying and product was as advertised. End of discussion.

word verification: blesses